Privacy Policy

Introduction

Welcome to Haven ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This policy explains how we handle your data in accordance with modern privacy standards and the Digital Personal Data Protection (DPDP) mindset in India.

Information We Collect

Safety & Moderation Data

To protect our community, we collect:

• Report Evidence: Screenshots of video calls automatically or manually captured during reports.
• Safety Metadata: Confidence scores from our local NSFW AI scanner.
• Account Status: Ban history and report frequency.

General Information

• Email address (for authentication via Supabase).
• Display name and Profile settings.
• IP address and Device information (for abuse prevention).

Data Storage & Scaling

Your data is stored securely using Supabase (built on AWS/GCP infrastructure). We do NOT sell your personal information to third parties.

• Retention: Normal usage logs are kept for 90 days. Evidence related to bans/reports is kept for up to 24 months for legal compliance.
• Local Processing: NSFW scanning happens locally on your device; full video streams are NOT recorded on our servers unless a report is filed.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and updates
• Access controls and monitoring
• Secure data storage with Supabase

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, please contact us at Ai.Captioncraft@outlook.com

Children's Privacy

Our platform is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Users between 13-17 years old have restricted access to certain features, particularly video matchmaking, which requires users to be 18+.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage
• Improve performance and user experience

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: